Read Full Review, Written on: 28/04/2014 I have recently discovered I am not the only person in this situation… They charge you for paying in, they charge you for taking out, they charge you for practically stepping inside the branch. (1 review written), Wed – after 14 years of online banking, today I can't add a new recipient. Gone way past the timescale they state it should've been completed by. ³ Free day-to-day business banking includes electronic payments, cheques, cash, deposits and withdrawals. Read Full Review, Written on: 23/05/2015 customer for 10 years. krikoman I am trapped and they know it ² Twelve months’ free day-to-day business banking for customers when switching from a business account held elsewhere. by Written on: 24/11/2011 Go… by Their customer service I wouldnt rate though, but if you dont have to speak to anyone, then HSBC is good. Join the 363 people who’ve already reviewed Royal Bank of Scotland Business. Opens in a new browser window. Business accounts for Small and Medium Businesses from the Bank of Scotland Bank of Scotland. If you are commenting on behalf of the company that has been reviewed, He doesn't answer his mobile phone, doesn't respond to numerous voicemails you leave him and has no landline number. gone to pot under public ownership - pity. they said it would be 10 minutes. (6 reviews written), Like many here, very disappointed that the recent Sept.2011 changes have completely wrecked the ease of use of their E-Banking service and the total lack of interest show by my "Account Manager" for whatever use he is. GAAM Very easy set the account up and initially the online banking was good. JohnChallis100 There is no one in business banking and the area manager is on Holiday for 2 weeks! Craig35 (1 review written), by Completely disappointed. No interest paid on balances over £5,000. There is NO relationship with this man. Faced with two front desk idiots who then pass us to the next branch 15 miles further on, where business banking is controlled from. Agree completely. by After 35+ years of banking with them, accounts were summarily closed with a refusal to provide any explanation. This is the biggest joke ever. by if the automated intro was not so awful i would give up. You're unlikely to trigger this if you're, say, a freelance writer getting earnings transferred into the account. Spray (1 review written), I can't name staff member as I get out through to call centres and have not spoken to the same person in the 4 weeks I've been trying to sort my account out! The site is completely unavailable - returning a 404 Not Found error. Information or help is poor and if you require any financial… A free inside look at company reviews and salaries posted anonymously by employees. Leading brands & new challenger banks compared. All they want to do is sink your business and take everything you own. Read Full Review, Written on: 03/10/2013 This year is no different with scores of 61% and 62% respectively. please consider, by Everything a bank should not be BOS cannot or will not correct a mistake on my account. Over the last 6 months I have… We do everything we can to make your first months in business as easy as possible. When you need a little help Bank Of Scotland slam the door in your face. These could include letting you pay in other currencies, or receiving card payments from customers. Read Full Review, Been trying to open a business account since 29/03/13 they don't contact you then make you wait for ages on hold to talk to them. (1 review written), Tried to make an internet payment to a new supplier but the account name only allows for 12 characters. I run a small buisness and for the past 4 weeks I've been trying to get an interview with a business manager to re arrange my overdraft wich has expired so my account can't be used at all what so ever. Asked to speak to the Manager several times - you have to wait up to 72 hours for a call back. (1 review written), I am having personal account with BoS since 2009. 1hr 20mins phone call during which I was passed around four operators. In the past the service was good, we had a manager who was more or less always available when you needed him. Fri -… Vantage can also be added to existing Bank of Scotland Silver, Gold and Premier accounts. Read Full Review, Written on: 18/01/2013 To make a payment you have to enter the details every time if you want to change… If you are an existing business customer and you require a new account, please contact Business Direct […] !… please consider. Whether you save with Bank of Scotland or not, we'll gladly review your accounts and discuss the right balance to meet your financial needs. Read Full Review, Written on: 20/05/2014 Bank of Scotland Business has been the worst experience of my life. bos_sucks (1 review written). To calculate the top 5's we take the following factors into account: Bank of Scotland Business Bank Account - Ask a question now, “The most appalling customer service I have ever...”, “Definition of what a bank should not be ”, “Don't go to BOS for business account!! "Hello, this is *name" and I am now on holiday until the 10th of April. This bank is a HORROR STORY. I am trapped and they know it Staff are inept or they want to blame the customer. Read Full Review, We have been BoS business customers for 25 years, and I can't believe how poor the service has become over the last 2 years or so. Their customer service is appalling. They told me the account would be open in ten days and silly me I have been taking payments from my customers only to be told today 22/05/13 that the payments won't go into the… The accounts opening team don't have a clue about business and just lie to you when you ask questions. (1 review written), now 35 minutes into a call centre queue. Here is a horror story for you. by A robot then asks why you are calling, but doesn't see to recognise "to speak to a human being". SC327000. I did 3 complaints about that, and the senior complaints officer admitted that they have a problem in the business department but she… A.Razzouk " I have to request a euro statement each month by telephone! Visit the Bank of Scotland Facebook page. Same experience with us. They lost the documents that I sent to them, and I had to send same documents 3 times. Tried to get some help by phone and trouble from the start. Until today 20th May, they could not open the account for me. The only way to speak to Bank of Scotland is through the "Helpline" telephone number and you may as well talk to your dog. Difficult to navigate, no help (after login)! I have no issue with local branch staff, who are usually very helpful. wheelyneil (1 review written), by Read Full Review, Written on: 08/09/2014 Business bank account fees and overdraft charges explained . Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628. Even when it is opened the account is locked until they do verification - on information they received a month ago. Fri – Phone many times throughout the day, finally call taken in the afternoon. time to close this account. Registered in Scotland no. I don't even know their name, let alone any contact details. The team in South Gyle where the team are based are nothing short of useless. The reason I had to leave in the end was because the opening hours of branches were reduced and now they are closing all branches apart form those in Scotland so it left me with little choice but to move. Spectacularly bad Read More, " by Does not answer. If you finally get through, the staff are not in the slightest bit helpful in resolving problems - it's always the same story - they can't help as it's not their department and the people you want to speak to are not available. by There is no telephone numbers for any of the branches. Written on: 05/05/2020 Customers who participated in the Trustpilot survey gave the bank’s overall service a 1/5 rating. Read Full Review, Written on: 27/01/2012 Thu – Phone many times throughout the day, finally call taken in the afternoon. Difficult to navigate, no help (after login)! So we get to the business banking branch only to be told there is absolutely no one available. 34 Bank of Scotland reviews. Business bank accounts carry fees for many of the transactions personal current account customers are used to getting for free. If you are a member of the Federation of Small Business then they have a super deal with the COOP, no idea what their service is like though. The team in South Gyle where the team are based are nothing short of useless. Read Full Review, Written on: 12/12/2011 Go to local branch. In the past the service was good, we had a manager who was more or less always available when you needed him. The Bank of Scotland has been unable to find out why this is happening. He doesn't answer his mobile phone, doesn't respond to numerous voicemails you leave him and has no landline number. The reams of small print that comes with your personal bank account will usually say that you're not allowed to use it as a business account. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628. Read More, " Due to current demand, we are currently not accepting applications from new customers for Business Current Accounts in NI. Your experience can help others make better choices. They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. (3 reviews written), Bank of Scotland Business has been the worst experience of my life. " New start up business and new customer to Coconut They have just paid me a very generous amount to switch my business account to another bank but tbh I didnt want to leave. bos_sucks (1 review written), We have banked with Bank of Scotland for over 16 years. This is more or less since the Lloyds Bank takeover. This all changed in 2010 when our manager was made redundant and our account taken over by what they now call a Relationship Manager. Just opened an account with Santander and unfortunately that appears to be as bad as BoS!! Mylesc500 (1 review written), by Read More, by Find out what you’ll need to provide using the simple business banking checklist from UK Finance, the … The Business Account Managers (you will probably have a few as they seem to change frequently) don't have a grasp of your business and to be quite honest, don't seem to care. Many account holders complained about poor customer service. Most business accounts charge a yearly or monthly fee. There… cannot be doing with this… State Bank of India’s business bank account is a current account that provides convenient, easy and instant access to your account and funds. We hope to start accepting applications again soon and will keep our website updated. DON NOT USE THEM IF YOU VALUE YOUR MONEY!! So we go outside and attempt to call him. Don't ask them for money they won't give you it even though they have security of all your property to the value of 9 times of the amount you wish to borrow. Read Full Review, Written on: 30/03/2013 The CS folk are nice enough but tell you what you want to hear but all have been lies. Given the runaround. Phone for assistance can't get a reply. i think the one person has probably gone home or for a fag. Its worth asking around. by When you start a business you don't expect … Please plan in an hour to make the most of your review; Our wide range of savings means we're likely to have accounts to suit you. Go somewhere else - but check carefully on how long it will actually take to open… This all changed in 2010 when our manager was made redundant and our account taken over by what they now call a Relationship Manager. All we can say is that it took 3 + months to even get our online banking sorted, so next time we’ll stay with NatWest… by Written on: 03/04/2015 Broadly, these are the main categories to think about when you’re looking at … Read Full Review, Written on: 02/09/2013 Owdboots Mylesc500 (1 review written), We have had 2 Bank of Scotland business account for almost 30 years, but not for much longer, When we had a business manager locally, they were only a phone call away and any issues were dealt with swiftly and effectively. Read Full Review, " " b16jim (1 review written). Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. I went into the Bank of Scotland to draw out Cash from my Lloyds account, as I was in Scotland which has no Lloyds Branches. " After being serenaded by canned music, eventually told by another robot that they are very busy and current waiting time is 5 to 10… To calculate the top 5's we take the following factors into account. bos_sucks (1 review written). My wrath is reserved for the head office people, they have no interest whatsoever in my business. Find your best business bank account quickly and simply. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. To qualify, each calendar month simply pay at least £1,000 into your account, stay in credit (above £0) during the monthly billing period, and pay at least two different Direct Debits from your account. Well that's just brilliant right? | Read 61-80 Reviews out of 363 Participating providers of UK business bank accounts have agreed to a basic set of information that they will need from you to set up your UK business current account. 34 Bank of Scotland reviews. Read Full Review, A very very poor service, advice given by help desk is not condusive to standard business practice demonstrated complete lack of customer service experience would recommend anyone to give a wide berth… There is no other way to contact them other than by phone (local rate) obviously not a free phone number. georgetronan But I don't know who the relationship is with as its certainly not us. b16jim (1 review written), Started up my business using the Bank of Scotland. Craig35 (1 review written), Completed application online, took 2 full weeks to receive in post and 3 weeks after sending docs back to them we have been given excuse after excuse, no answers as to when account will be open. Read Full Review, Written on: 13/05/2013 Read More, " Read More, " They are rude, they are incompetent, overall they are useless. typing with one hand, hence no caps. The opening procedure was an utter joke. Read Full Review, Written on: 19/04/2013 (1 review written), The online banking website has been unavailable now for six days (from 26th March to 30th March 2013) and it is still down now. There were no issues with the accounts - all in credit, excellent credit rating and … No idea what's taking them so long to open a basic bank account for a limited business? On 21 Feb 2014 I contacted the bank to open a business account, I signed the application and sent all the required documents using their internal mail in the branch. Read More, Media Gallery for Bank of Scotland Business Bank Account, If you are commenting on behalf of the company that has been reviewed, Spray (1 review written), by Book an appointment with your local branch to talk through your needs. Thank you for your understanding. Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. stevencairns88 The best business bank accounts might also include other features. " Bank of Scotland ranked 7th in a list of the 14 largest business current account providers for overall service quality in an independent survey. We have banked with Bank of Scotland for over 16 years. Eventually told that a card and reader was to be posted. We desperately needed to talk to someone about business lending. I've been promised for the past 4 weeks that a manager will ohine me back within 24hrs and noting. HSBC online banking is easy to use and good. Royal Bank of Scotland (RBS) and its subsidiary Ulster Bank are perennial low scorers. " A free inside look at company reviews and salaries posted anonymously by employees. There is NO relationship with this man. We have banked with Bank of Scotland for over 16 years. but had put correct sort code and account number onto slip,I had also put company name and bank details onto cheques after numerous phone calls and being told different stories, it was put under investigation when i checked what was happening i was told the money would be in a suspense account somewhere with many other peoples. Read More, " Read Bos_sucks's review of the Bank of Scotland Business Bank Account, 13 of 57 Bank of Scotland Business Bank Account reviews, & compare with other Business Bank Accounts at Review Centre Bank of Scotland has collected 20 reviews with an average score of 2.85. by Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. by (2 reviews written), Terrible bank, but I suppose probably lie the rest of them. I have take 4 full days off work and… We now have what is called a 'relationship manager'. by My account manager who appears to have… Spectacularly bad All other statements and documents arrive in good order. When you start a business you don't expect to waste your valuable time speaking with the bank. SC327000. by by The recent survey showed that Bank of Scotland placed 10th in overall service quality, 10th in online and mobile services, 11th in account management and customer relations, 7th in branch and business centers, and 9th in overdraft and loan services. There are 9 customers that Bank of Scotland, rating them as bad. Think again with this lot… The opening procedure was an utter joke. Call the "Manager". Read Full Review. So after a lot of stern words we are eventually given the line managers name and telephone number. Read More, " pabloc This is the biggest joke ever. Written on: 19/04/2013 When we asked to borrow an extra £10k we were told to take a personal loan. But this is where unfortunately the good news ends. The most appalling customer service I have ever experienced MELVYNHOLMAN it is impossible to contact my relationship manager (whatever that means) by either phone (unless you wait in a phone queue for ages once it took 45 minutes) or email. After 30 mins on the call being passed around the line goes to the engaged tone. by The BoS has never showed any interest in my business, our growth, our requirements. Read More, " Read Full Review. The current account has no annual fee although this subject to a minimum monthly average balance, you also get 25 free transactions each month and it has 0% AER/gross variable rate. This meant we did not have an active bank account for opening our hotel. How am I supposed to run a business - page wages etc - with no access to banking facilities ?… Read More, " This meant we did not have an active bank account for opening our hotel. utterly useless. They return £10000 direct debits for the sake of £100 being short. !”, “Bad Cutomer service - Worst Business banking”, “3 hours wasted trying to carry out simple task”, “Problems with receiving euro account statements abroad”, Alliance & Leicester Business Bank Account, MaryJanice Davidson, Leslie Esdaile & Susanna Carr Valentine's Day Is Killing Me. " The most appalling customer service I have ever experienced My name is wrong, and despite calls and forms from me it remains incorrect for months until I move my account to another bank. ¹ Applies to small businesses, including individuals setting up their first business bank account. I have just spent 42 minutes in a telephone queue to end up speaking to no one. wheelyneil (1 review written), Ridiculous call centre delays - almost impossible to speak to a human. The investigation was suspended and i was not told. New start up business and new customer to Coconut They won't pay items against uncleared funds. Read Full Review, For more than two years now the Bank of Scotland has been unable to deliver monthly statements on my euro account to my address overseas. Does not respond to 5 voicemails. They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. Registered in Scotland no. The service… " (1 review written), I had wrongly paid in £22000 into the bank on credit slip we had never used Bank of Scotland Business Account for new businesses. by Compare & open a business bank account online. " bos_sucks (1 review written), by Read Full Review, Starting up a one man consultancy business and applied on line to BOS on 14th January 2014. " RBS holds this year’s unwanted record for the most two-star ratings (telephone service, account benefits, complaints handling, branch service and overall customer service). RBS has provided the worst service I have ever experienced from a bank. The people in charge are nothing more than power hungry emotionless muppets. " Check the cost of your business account. A robot asks you to speak certain characters from your password, which it never seems to recognise. 6 weeks later they still can't tell me when it will be open. The results must legally be published on their website according to the Financial Conduct Authority, but they are difficult to find. In the past the service was good, we had a manager who was more or less always available when you needed him. And reader was to be posted minutes in a list of the 14 business. When opening the account up and initially the online banking is easy to USE and good wrath is reserved the!, this is happening anyone, then hsbc is good out of 363 the best business bank account opening. 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