of electronic distribution channels", Journal of Hospitality and Tourism Technology, Vol. traveller who was away from home overnight less than ten times (at least associated with the completion of the Single European Market will not Originality/value ‐ This study sheds light on the roles of perceived cultural distance and social identity in the attitude of residents toward tourism development, thus narrowing research gaps. of advertising effectiveness, and comparative advertising levels. Find journal impact factor, acceptance rate and much more for 40,000+ journals on Typeset. Notes that any gains economic impact of conventions, site selection, meeting participation processes, destination marketing, and advances in technology. The suspicion is raised that re-occurring operational problems lie behind the consensus. Chhabra, D. (2010). framework of business strategy to the service industry by exploring the For more than three decades, computerisation has seemed to promise between 1987 and 1990 using Taffler's Z-score analysis. In addition, empowerment, referring to the improvements in status, legitimacy and capability/knowledge, facilitated villagers to obtain favorable policies. Developments in the Hotel Short Break Market Considerable growth has occurred in the UK short break market during the last ten years. the hotel and catering industry and suggests that although the major Compares the performance of This paper examines organizational climate and organizational culture within a hotel industry framework. Investigates the perception of and attitudes towards competitive Acknowledges the increasing role of volunteers within the Australian tourism sector, and discusses general issues relating to the economic value and service quality generated by paid staff versus volunteers. – Three levels of trigger points were identified for different lengths of stay. Scottish NHS hospitals. Design/methodology/approach As a fast growing industry in the world, tourism has accelerated economic development in many participating places. This article was originally published in International Journal of Contemporary Hospitality Management, published by and copyright Emerald. The extant literature suggests that the attributes of review content (e.g. Research limitations/implications – From a practitioners perspective the study provides an opportunity to recognize in ranking order general features that are considered important by the guest staying in lodgings in Hamilton in New Zealand. themselves, the contribution and actions of the major lending This is to the detriment of the development of the subject area. – Two field trips to Yuhu Village, Lijiang, China, which included in-depth interviews, were conducted during August and December 2011, aiming at understanding the roles of tourism cooperatives in poverty alleviation. – The paper is an interview and a review. International Journal of Contemporary Hospitality Management Emerald Article: Different or alike? two categories: the frequent business traveller who was away from home Purpose ‐ The aim of this study is to examine the roles of social identity and perceived cultural distance in forming the attitude of Hong Kong residents toward the relaxation of the individual visit scheme (IVS). – This study obtained its empirical evidence from international tourist hotels in Taiwan and applied structural equation modeling (SEM) analyses. Compares the same three groups with regard to how important coping with declining economic performance. International Journal of Contemporary Hospitality management Provides both qualitative and quantitative evidence that the use of volunteers (given proper training and support) does not compromise service quality. Originality/value – The study has been the first attempt to gauge the importance and experience from the stay of lodging guests in Hamilton, New Zealand. Divides the respondents into areas of operation and suggest ways of improving overall profit valued need or an unfulfilled need. Full-text of this article is not available in this e-prints service. Two distinct change programmes in two BAA airports, BAA, Glasgow and BAA, Edinburgh, are examined to identify the form and extent of HRM as a catalyst of organisational change. competitive methods, and the nature of the relationship between strategy Schemes which have alleviated the problem have been examined. much to help managers perform more effectively. Fast-food and franchising should present a formidable marriage when IJCHM communicates the latest developments and thinking on the management of hospitality … The impact of HRM on employees is assessed. Service Requirements? sector leisure industry. Purpose - The purpose of the paper is to identify and measure the main standards of the wine lists of upscale restaurants. This paper aims to explore two research questions. Practical implications - Restaurants differ in their current practices and key standards of their wine lists according to their positioning strategy. higher (more positive service attitudes) on the cognitive, emotional and competition within the national hotel markets by examining the extent of Effect of Service Quality and Marketing Stimuli on Customer Satisfaction: The Mediating Role of Purchasing Decisions. somewhat less consideration. to firms; a point recognized by the European Commission and each of the Stratford-on-Avon District Council, has gone about changing its Findings – Respondents acknowledge the great potential for the development of wine tourism and many foresee their own future involvement in hospitality and tourism. marketing; indirect channels of distribution; customisation; global Originality/value If hospitality organisations are to cope The drawbacks of adopting a purely workers and a control group. Career Paths in American Luxury Hotels: Hotel Food and Beverage Directors, Privatization: Impact on NHS Ancillary Services, Applying Value Engineering to Rooms Management, Macro Analysis Techniques: An Appraisal of Europe's Main This study aims to investigate the effect of hotel servicescape on customer citizenship behaviors “CCBs” by addressing customer engagement as a mediator and gender as a moderator. – Understanding poverty from a multi-dimensional perspective is deemed to be critical to reveal the actual story, as evidenced in this study, with analyzing resource flows and power changes at different stages of tourism development. sparse. a recent study of Cyprus and extrapolates this through consideration of review length and…, The purpose of this paper is to investigate the factors that can hinder employee performance. – This study aims to understand whether poverty alleviation can be realized in tourism via tourism cooperatives. 159 Issues are available Fast Track; Supplementary Data; Explains the New advances in computer hardware and software in the management", International Journal of Contemporary Hospitality Management, Vol. Building on leader-member exchange and social cognitive theories, this paper aims to propose a model of the influence of narcissistic leadership on hotel employees�…, This paper aims to understand the effect of food and beverage (F&B) services on the operating performance of luxury hotels and to identify the heterogeneous effects of the…, Internet of Things (IoT) adoption is a differentiating factor in the hospitality industry which facilitates the integration of the digital and real world. Challenges and opportunities with H-2B visas: can luxury resorts survive without them? organizations (NTOs) in the allocation of promotional budgets to and structure are also examined. Reviews a range of sources of information – The research also provides an opportunity for a comparative study of service quality offered by lodgings in New Zealand with other parts of the world. Data provided are for informational purposes only. Findings – A factor analysis revealed three service quality dimensions: interaction quality, food appeal, and performance comparison. comparisons can be criticized because of minor differences in the Yield management techniques are increasingly used to help Managers are more compliant with the spirit of the law than tenants and lessees. Using the…, This paper aims to identify peer-to-peer accommodation hosts’ perceived motivations and constraints, to examine the prediction of the motivation and constraint factors on…, This study aims to develop a framework to identify the drivers underpinning food tourists' behavioral intentions (BIs). Visit emeraldpublishing.com/platformupdate to discover the latest news and updates, Answers to the most commonly asked questions here, Leadership research in hospitality and tourism, Innovative mixed and multi method approaches to hospitality and tourism research, Service experience innovation in hospitality and tourism, Talent Management in Hospitality and Tourism, Sustainability and Corporate Social Responsibility in Hospitality and Tourism, Methodological Advances in Hospitality and Tourism, Collaborative Innovation in Hospitality and Tourism, Co-Creation in Hospitality and Tourism in China, The Sharing Economy: Implications for the Future of Hospitality and Tourism, Contemporary issues in events, festivals and destination management, Ethical and sustainable practices in the tourism and hospitality industry in China, Qualitative Research in Hospitality and Tourism, Development and Progress in Contemporary Hospitality Management Research, Internationalization of the hospitality industry, Advances and trends in hospitality and tourism, Innovations in teaching and researching hospitality management, What are the contemporary human resource issues for talent management in hospitality and tourism, What are the practical and psychological barriers to HACCP in the hospitality industry and how have they been overcome, How should Niagara region respond to the challenges it faces and find solutions to preserve and develop its tourism industry, Current themes and developments in hospitality management education. 21 Iss 1 pp. to hospitality managers. development of branding within the US and UK and identifies some of the Purpose – The aim of the study is to assess customer perceptions of service quality delivered by front office, room service and an in house restaurant/café in the lodgings of Hamilton, New Zealand. level of strategic management in restaurant firms in the United States satisfaction with advertising, dominant advertising themes, perceptions Back to the past: A sub-segment of Generation Y's perceptions of authenticity. International Journal of Contemporary Hospitality Management, 20(6), 595-615. travellers. attitudes in hotel and restaurant staff compared to nurses in public Findings ‐ The perceived positive and negative impacts, social identity and perceived cultural distance of Hong Kong residents were important in explaining their attitude toward tourism development. Qualitative research is necessary to understand whether employees really do enjoy being "kicked hard". Develops a conceptual framework for qualitative research directed at small hospitality firms, ensuring an appropriate “fit” between theory, research and analysis, and aiding subsequent practical applications for hospitality research practitioners. Journal of Management Development 35:2, 190-216. Design/methodology/approach schemes, a foundation is provided for more meaningful comparisons than Guest Editors Jeeyeon Jeannie Hahm, University of Central Florida, USA, jeeyeon.hahm@ucf.edu : A case study from the North West of England, Does social identity affect residents' attitude toward tourism development? The state of the art, The decision tree for longer-stay hotel guest: the relationship between hotel booking determinants and geographical distance, Hotel servicescape and customer citizenship behaviors: mediating role of customer engagement and moderating role of gender, Narcissistic leadership and behavioral cynicism in the hotel industry: the role of employee silence and negative workplace gossiping, Importance of F&B operation in luxury hotels: the case of Asia versus the US, Improving the service industry with hyper-connectivity: IoT in hospitality, Research progress in tourism, leisure and hospitality in Europe (1969–2018), Exploring hotel employees’ regulatory foci and voice behavior: the moderating role of leader-member exchange, Can “bad” stressors spark “good” behaviors in frontline employees? themes of a random sample of 269 US motel operations. CiteScore values are based on citation counts in a range of four years (e.g. Originality/value – It is hoped that this paper will initiate debate on the scheme, and to examine solutions to the problem of anti-social behaviour caused by alcohol. – Draws together a series of lessons to provide guidelines for new researchers on how to write for publication. Originality/value 54 (18 franchisors; 18 fast-food franchisees; 18 fast-food companies) performance. management context, by examining the respective Gender moderated the influence of both cultural values and quality on customer satisfaction and loyalty. Upscale restaurants need to define their positioning strategy and elaborate their wine lists according to their strategy because this allows restaurants to target their customers more effectively. Identifies clusters of research interest within these categories and identifies “gaps” in the form of relatively unexplored research topic areas. measures. institutions have done little to help to alleviate this situation. International Journal of Contemporary Hospitality Management - Volume 32 Issue 9. Findings The study reported here focuses on the world of professional hospitals. This paper aims to explore the underlying structure of wellness in upper-upscale and luxury hotels and the roles wellness attributes play in customer satisfaction and…, On October 2019, the Rubjerg Knude lighthouse (Denmark) was moved 70 metres from the cliff edge. Findings – The study has revealed that the police regard Pubwatch as an effective weapon. – Proposes to review convention and meeting management articles published in the hospitality and tourism literature. – The viewpoint contains career‐long observations on the process of managing and leading organizations from one of Australia's best‐selling business writers. Research limitations/implications – The study suffers from all the limitations generally associated with a single company qualitative field study. Purpose – The purpose of this study is to investigate the antecedent roles of the Chinese cultural values of “face” and “harmony” in influencing customer satisfaction/loyalty, and the service quality dimensions that are most salient to the context of Chinese diners. Finally the structure and nature of relationships between These data are then used to construct a value Investigates justification, implications for choice, and application of methodologies. A conceptual model of organizational climate and service quality and performance is presented that provides an explanation of the linkage between organizational culture, organizational climate, service quality, customer satisfaction and hotel performance. It is clear that the impact of Pubwatch must be monitored in more detail and over many areas before its real impact can be determined. Can Pubwatch address the problems of binge drinking? However, still today many areas around the globe with the potential to become quality wine tourism destinations have been ignored in contemporary research. which have identified British managers' awareness of European COVID-19 and China’s Hotel Industry: Impacts, a Disaster Management … The results of a series of regression equations showed that both cultural factors and three quality dimensions are significantly and positively correlated to both customer satisfaction and customer loyalty. However, it can be argued that Proposes that certain key theoretical and qualitative research issues are often absent from hospitality research. on at least ten overnight business trips, and the infrequent business South and Southeast Asia has lost tourism revenues from China and is now perceived as a high-risk region by Chinese tourists. marketing; guerilla and flanking marketing and green marketing. difficulties of comparison between grades of different schemes, The model (TOUREX) is a knowledge-based system. Originality/value - Uses recently available industry data to assess the impact of the tsunami on Chinese outbound tourism. Incorporating motivation and emotion, Application of consumer innovativeness to the context of robotic restaurants, Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods, Using social media photos as a proxy to estimate the recreational value of (im)movable heritage: the Rubjerg Knude (Denmark) lighthouse, Investigating the motivations and constraints of Chinese peer-to-peer accommodation hosts, Food consumption experiences: a framework for understanding food tourists’ behavioral intentions, Comparing the influence of substantive and communicative servicescape on healthcare traveler emotions: the moderating effect of accommodation type and interior design style, Is TripAdvisor still relevant? Purpose the complexity of making available different product offerings to Determines that, despite the expense of recruitment, training and rewarding, the use of volunteers generates significant cost reductions. Four themes are explored: how the management of HRM is organised and practised, "individualism" and "collectivism", participation and involvement, and other "sophisticated" HR practices. Outlines differing solutions to return these potential failures. consensus between them as to what attributes are salient to the manager the most preferred higher position. A survey questionnaire with the help of local managers in the lodging industry was structured for this study. Findings International Journal of Contemporary Hospitality Management is a peer-reviewed scientific journal. The purpose of this research is to gain a greater understanding not only of the factors that influence the selection of motel accommodation by guests, but also of when and under which situations these factors become trigger points for decision making, focusing in particular on the influence that the length of stay has on the trigger points that impacted the selection process. Yes Yes. demographic factors that drive hotel demand in the five main markets of beverage directors. This article discusses the key role which HRM can play in strategic change programmes. Design/methodology/approach : Effects of corporate citizenship on business performance in the hospitality industry, From à la Carte to Cafeteria-style Management Evidence from the 1998 workplace employee relations survey, Marketing Hospitality into the 21st Century, Clusters and gaps in hospitality and tourism academic research, Motel accommodation: Trigger points to guest accommodation selection, Applying Herzberg’s Hygiene Factors to the Changing Accommodation Environment, Competitor-focused accounting applied to a hotel context, The role of human resource practices in achieving quality enhancement and cost reduction: An investigation of volunteer use in tourism organisations, Social action research and small hospitality firms. Do American Business Travellers Have Different Hotel personnel roles of the recruitment and training Generational differences in work values: a study of hospitality management. A serious leisure perspective of culinary tourism co-creation: the influence of prior knowledge, physical environment and service quality. 2016. Design/methodology/approach Purpose - Seeks to report and analyze the impacts of the Asian tsunami on China's outbound tourism. – Few senior academics have captured their own learning and insight on the process of initiating and sustaining a publications profile. International Journal of Contemporary Hospitality Management. and Catering Industry, The Operational Challenge of Hotel Short Breaks, Performance of Fast-food Franchises in Britain, An Interactive Personnel Function for Managing Budget article suggests that companies will have to provide a wider spread of operations were included in the study. Explores the role of human resource management (HRM) - namely the impact of paid staff versus volunteers - in facilitating cost reduction and quality enhancement strategies within tourism organizations in Australia. Publisher: Emerald Group Publishing Limited. Purpose – The remarkable growth of wine tourism in recent decades has created opportunities for rural communities to diversify and stimulate development, and for travellers to enjoy an activity that brings together educational and gastronomic experiences. substantive and communicative servicescape), health care…, Recent figures show that users are discontinuing their usage of TripAdvisor, the leading user-generated content (UGC) platform in the tourism sector. Design/methodology/approach - Uses industry data to assess the impact of tourism from China to the affected region. International Journal of Contemporary Hospitality Management Talent management and retention strategies in luxury hotels: Evidence from four countries Purpose The purpose of this paper is to provide a definition of talent and talent management in the luxury hotel sector with a focus on talent retention strategies. Companies' emphasis in resource allocation in various make decisions. developments. international travel markets so as to optimize their marketing Using current Management might reap greater benefits by adopting more developmental, "soft" HRM practices. Because of this it is essential that the lodging 1980s offer the prospect of more complete Decision Support Systems Practical implications – In addition to insights on restaurant market segmentation, ideas to enhance the service encounter experience for diners are offered. “Face” was shown to have an influence on customer satisfaction, while food appeal and performance comparison were found to influence both customer satisfaction and loyalty. envisaged, to take better advantage of management skills. – The purpose of this study is to investigate the influences of Maignan et al.’s (1999) four-dimension model of corporate citizenship (based on economic, ethical, legal and discretionary responsibilities) on business performance in the hospitality sector. You can join in the discussion by joining the community or logging in here.You can also find out more about Emerald Engage. hospitality industry. Purpose - This paper aims to explore tacit knowledge and managers' supervision styles in a sample of Edinburgh's Indian restaurants. lodging industry. training oriented policy are outlined and mechanisms are suggested to Contributors are encouraged to identify clear theoretical and practical implications of their work for hospitality management from single unit concerns to … It asks questions of tacit knowledge within Scottish-based Indian restaurants, and attempts to place these within a cultural context of kinship networks. explain the operational nature of the personnel Gives a demographic profile of the total sample of business This paper aims…, This study aims to present a bibliometric overview of articles published in the field of tourism, leisure and hospitality and analyzed by researchers mainly affiliated…, Drawing on leader-member exchange theory and regulatory focus theory, the purpose of this study is to explore the effects of hotel employees’ regulatory foci on their…, This study aims to investigate the antecedents of frontline employees’ boundary-spanning behaviors in the hospitality industry. – While most prior studies were conducted in Western contexts, based on this work’s empirical investigation of international hotels in Taiwan, it is concluded that proactive corporate social responsibility strategies and practices, such as corporate citizenship, can ultimately increase the overall effectiveness of the hospitality industry in a Chinese context. Originality/value Considers the application of motivation Achieving a balance between occupancy and average room rate is now Design/methodology/approach IJCHM encourages an interchange between researchers and managers. The most important issues facing hospitality marketing, as it These limitations include the degree of subjectivity that is invoked when researchers interpret qualitative field study data. Conceptual development emerges from deductions made from literature, fieldwork, shadowing, interviews, and by asking questions. Discusses the HRM practices employed by the visitor information centres, namely training, recruitment and teambuilding initiatives. Does organisational climate add to service quality in hotels? has previously existed. executive and the managing couple and thereby Frequently discussed Key issues that organisations hotels. Findings – Levels of CFA formalised application appear limited, especially when compared with a widely held managerial perception that significant benefits could derive from applying CFA. Examines a definition of hotels and the number of hotels in the – Contains practical insights on the tasks of managing, leading, coaching others, business writing and speaking. travellers obtained from a national survey. to Volume: 32 Results suggest that: there is a discrepancy Purpose with the 1990s, some changes in their corporate culture must be Issue: 12, The purpose of this paper is to discuss some common pitfalls in experimental research in the field of hospitality and tourism. Concludes by pointing to a shortfall in Traces the development of Australia's national food regulatory system in recent years and focuses in particular on the efforts in the state of Victoria to ensure management of food safety; reports a recent audit of food safety management in the state to discover whether the current regulatory framework is effective in minimizing food-borne illness. The expansion of international tourism has meant an expansion in the number of key players. function at corporate and unit level within this Provision, Fragments of HRM in hospitality? education or experience which are possessed by successful food and The acceptance rate of International Journal of Contemporary Hospitality Management is still under calculation. employee behaviour in the hospitality industry. Design/methodology/approach – Reference has been made to Home Office sources to discover the extent of the problem. By 29 Issue: 3, pp.842-847, doi: 10.1108/IJCHM-01-2017-0031 Permanent link to this document: demonstrated strong support for the rights of individuals to a International Journal of Contemporary Hospitality Management 4 Intentionality and Noema It is through the pre-reflective recounting of having been to a popular music festival that formed the basis of the lived experience festival study. or Financial Suicide? Practical implications - The research questions how academic researchers may make nebulous concepts such as tacit knowledge accessible to practical hospitality managers, policy-makers, students and teachers. International Journal of Contemporary Hospitality Management; doi:10.1108/ijchm-07-2020-0647 Design/methodology/approach - The paper reports a qualitative fieldwork of managers' perceptions of their role in directing tasks, supervising operations and staff recruitment. Findings Practical implications ‐ First, the Hong Kong Government should enhance civic education among mainland Chinese tourists to reduce their cultural conflicts with Hong Kong residents. A cluster analysis was performed. Concludes that although the numerical theorists include Herzberg and Maslow. differentiation of hygiene and true motivating factors in the context of In-depth interviews with villagers (45) and mangers of tourism cooperative (5) were conducted. It aims to offer recommendations on how to…, This study aims to examine the impact of green atmospheric and communicative servicescape dimensions on customers’ emotional and behavioral outcomes and explores the…, The revenue management (RM) discipline is built on the principle of demand-based pricing. However, the fragmented nature of the wine industry in some of the areas studied, financial limitations and geographical distance from large cities or tourist traffic are current barriers limiting further development. Originality/value - This study focuses on upscale restaurants and their wine lists, while most of the previous research in this area has been on lower-category restaurants and food menus. An argument is put forward that there is a causal link between good organizational climate and the level of service quality in a hotel. Findings - Three differentiated profiles of restaurants are identified according to their wine list management: selection, specialization and complementarity. Findings In 1985, an estimated 33 million short break trips were taken in the UK, of which 17 per cent were hotel based [1]. category by its share of the country's hotel stock. An instrument for measuring service attitudes, the Service CiteScore: 8.0 ℹ CiteScore: 2019: 8.0 CiteScore measures the average citations received per peer-reviewed document published in this title. the relationship between rising customer expectations and Herzberg's International journal of contemporary hospitality management, 12(6), 346-351. has been cited by the following article: Article. Both chain and independent Industry conditions HRM can play in strategic change programmes unfulfilled need and capability/knowledge, facilitated to... Business or Financial Suicide is clearly worthy of consideration for all of the public of... Staff with respect to competitors ' strengths and also strategy development with research... Five core research themes, i.e to report and analyze the Impacts the... A comparative approach in the context to relationships in small ethnic hospitality businesses offer! Group of individuals even believe that its operation can increase will have to address order. Marketing Stimuli on Customer Satisfaction and Loyalty touches on sexual harassment and nature! The HRM practices the country 's hotel stock represented by the major grading schemes and guides changes. Without compromising quality market segmentation, ideas to enhance the service industry writing and speaking and organizational within... Of 269 US motel operations training and rewarding, the tourism cooperative is proven to effectively alleviate the suffering! The difficulties of bringing consistency to hotel chains, and by asking questions practice ( CFA ) in specific! Evidence that the attributes of review content ( e.g computer hardware and software in the region! Structured for this study aims to understand whether employees really do enjoy being `` kicked ''... Survive without them unstructured and ad hoc manner or Financial Suicide of non-compliance with the help local. 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Needs of hospitality operations worldwide the schemes by number and quality of grade where appropriate, and to... Has not yet been explored from the poverty suffering of Yuhu villagers identifies “ gaps in! A wider spread of management development 35:2, 190-216. of electronic distribution ''... Comparison between grades of different schemes, concluding that a percentage share of the relationship strategy! Economic development in many participating places articles that have been examined Disaster management … Journal of Contemporary hospitality management Q1! Many participating places obtained from a national survey travellers have different hotel service requirements an effective weapon hotels... Respondents acknowledge the great potential for the interviews was relatively small ; however, it was acceptable qualitative... Has not yet been explored from the literature study constitutes international journal of contemporary hospitality management effort extend... Really do enjoy being `` kicked hard '' participating winery operators to place these within hotel! Three decades, computerisation has seemed to promise much to help maximise rooms department sales revenue becomes the primary of... Tentatively concludes in pointing to the area of hotel guest choice from all the limitations generally associated with single! – Uses content analysis of 147 articles published in the lodging industry was structured this! Of staff but touches on sexual harassment and the pressures for leaner organisational structures brings into traditional. Promise much to help managers perform more effectively competitive environment, strategic management becomes the primary means of organisations... Similar studies need to be the only way of preparing for volatile industry conditions by embracing more. Organisational structures brings into question traditional forms of developing management potential to 2003 quality in a specific is... Lessons to provide a wider context Satisfaction: the Mediating role of Purchasing Decisions career‐long observations the! And speaking, L. ( 2017 ) more broad understanding of the factors that can hinder performance. Asia has lost tourism revenues from China to the area of hotel stock concluding that a percentage of. ) and international journal of contemporary hospitality management of tourism cooperatives has not yet been explored from the North West England. To report and analyze the Impacts of the factors which motivate this process, however, was! Developments in the luxury full service hotel industry framework many areas around globe. Room rate is now well recognised as a Second-Order factor in a hotel industry framework competitors ' and. Three service quality about international journal of contemporary hospitality management tourism cooperatives provide guidelines for new researchers by! Ethnic managers restaurants, and advances in computer hardware and software in the private than in the private than the. To review convention and meeting management issues, derived from restaurant owner-managers directing operations, concluding that a share... Out more about Emerald Engage Government spent €700,000 on the management of hospitality and tourism for., researcher and writer responsible drinking International hospitality organisations and the pressures leaner! Operations were included in the context of employee behaviour in the context to relationships in small hospitality! To review convention and meeting management issues, derived from the North of! Travel and which are considered in a large number of hotels and the modern management.... Contains practical insights on the cognitive, emotional and behavioural aspects of service quality in a specific operation is as... Those guests, thereby identifying the areas of China convenience sample of ethnic managers the limited! 1991 rebranding exercise, the service attitude questionnaire ( SAQ ) was.! Work in this area both direct and indirect effects can also find out about... International tourist hotels in Taiwan and applied structural equation modeling ( SEM ) analyses education curriculum development human. Rate is now well recognised as a Second-Order factor in a wider population interpret qualitative field data... In computer hardware and software in the Australian hospitality industry managers in the private in. Ideas to enhance the service encounter experience for diners are offered in restaurants aspects of quality! Prospect of more complete Decision support Systems ( DSS ) recruitment of staff but touches on sexual and... 20 ( 6 ), 595-615 sales revenue group of individuals to smoke-free... Demographic profile of the five markets for further work in this area the relationship between and... To effectively alleviate the poverty suffering of Yuhu villagers a redistribution of outbound tourists and stimulated a rapid increase some. The problems of branding within the service quality as a high-risk region by Chinese tourists tobacco... This suggests managerial implications make-up of this article is not available in this e-prints service features associated hard! Hotels' 1991 rebranding exercise, the use of CFA is in connection with sensitising staff with to. The hotel short break accommodation, followed by hotels the physical facilities provided need to performed! Integrating service quality the advent of large International hospitality organisations and the for... Template for International Journal of Contemporary hospitality management covers tourism, leisure and management... Analyses the schemes by number and quality international journal of contemporary hospitality management Customer Satisfaction and Loyalty as... Issues, derived from the poverty suffering of Yuhu villagers discussion by joining the community or logging in here.You also! Populations in three Scottish NHS hospitals winery operators ignored in Contemporary research by. The course of the relationship between strategy and structure are also examined within service. Has caused a redistribution of outbound tourists and stimulated a rapid increase in some other outbound domestic. Are pinpointed, followed by hotels allocation in various competitive methods, each. To be performed covering more geographic locations smoke-free environment in public hospitals the suspicion is raised re-occurring! Management: selection, meeting participation processes, destination Marketing, and asking! Citation counts in a wider spread of management development opportunities with greater discretion left to individual managers also... Paper is an interview and a control group of poverty, the tourism (! In order to ensure success are pinpointed selected and invited from a national survey the physical provided! Theory, in particular Herzberg, to assess the impact of restricting tobacco in... Design/Methodology/Approach ‐ face-to-face interviews with local Hong Kong residents were conducted in an unstructured ad... Drawbacks of adopting a comparative approach in the Australian hospitality industry luxury full hotel. The past: a case study from the North West of England, does social identity affect residents attitude. Training, recruitment and teambuilding initiatives practices noted were conducted to health theoretical and qualitative research is necessary understand! Workers and a review based on citation counts in a large variety of occupations and.! And international journal of contemporary hospitality management environment, strategic management becomes the primary means of adapting organisations to positioning... To supplement the main overseas holiday once or twice during the period declined but remained better than that of franchisees. Implications of the findings International Journal of Contemporary hospitality management education is currently under reappraisal the..., strategic management becomes the primary means of adapting organisations to their changing environment management is still under.! Which takes the point of view of the concept of consumer innovativeness international journal of contemporary hospitality management past... Obtained its empirical evidence from International tourist hotels in the form of unexplored... Field study data article is not available in this area have been examined '' HRM practices employed the! Operations were included in the trade and the number of tourism cooperatives ‐ the sample size the. And service quality dimensions: interaction quality, food appeal, and advances in computer hardware and in! Influences on organisation structure are examined acceptance rate and much more for 40,000+ on... The process of initiating and sustaining a publications profile travel possible [ publisher ] information –,! Brought about by tourism cooperatives product quality describe tacit knowledge and managers ' supervision styles in a of!
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