There is a handful of positive buyer feedback stating "Rubbish buyer,only want to cheat money,do not sell this man anything" so this definitely isn't their first rodeo at this. In the email you received telling you the buyer's issue, select See request details. If you have proof of delivery then no, you don't refund the buyer because RM would not compensate you. Tracking just states delivered, but does not say where it was delivered. You are responsible for getting the item to your customer, or refunding the buyer’s money. I have a buyer who claims they didn't get their package, however it shows clearly through the tracking it was delivered. PurseForum . Buyer messages me the following: " Hi, I hope you are doing well. PROBLEM: FefEx, Pitney Bowes and eBay marks item as delivered on buyer's "my eBay". tracking shows only the name of suburb not the address. 12. If possible, we recommend trying to collect your package from the original address. Posted by u/[deleted] 4 years ago. I printed the label through PayPal so it was the address they had on file. Re: Item not received- tracking says delivered The hierarchy for fault assumption in the case of a lost package is courier > seller > buyer. tracking shows item delivered but we have never received the item. Amazon holds the position that only a signature is proof of delivery. Buyer says "Item not received" My tracking info says "Delivered". #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Hello, I just received a message from a buyer concerning an item that I sold on Mon, Mar 27, 2017, 2:51 PM PT. Recently, I bought a brand new Samsung Galaxy S8 from ebay. if she opens an item not received case, then just call ebay and say that a buyer opened a case for item not received, but tracking clearly shows it was delivered, can we please close this. Amazing, but if you look at Ebay policy. If something gets lost in transit, you need to contact your insurance provider. Delivered but Buyer says Not Received: Scam or USPS Mistake? I have since made a claim with eBay as I didn't receive the item. Tip If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it … Asking ebay to step in is always a last resort. As eBay sees that the package has been delivered to the postal area, it assumes it was received and issues a refund. No manager has been in touch. They are like negative feedback that only ebay can see, behind the scenes. The problem is, Royal Mail’s tracking does not … I have run into many scams on ebay, both as a Buyer and as a Seller. If Post office says it was delivered and it was the address on the order. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. The Seller is not communicating with me and refers to the USPS tracking history noting no delivery back to them. eBay buyer scams: 4 frauds sellers need to watch out for . If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Selling internationally is a great way to grow your business, and it's easy to get started. They say it was delivered. Gemma. MAV-DAK 2015-01-12 03:22:33 UTC #6. Not ebay! corgi_gal 2015-01-12 03:20:43 UTC #5. Buyer said package not received, but USPS shows delivered. I bought an item worth $650 on eBay (paid with Bill me later) and have yet to receive my package, even though the USPS tracking says that it was delievered two days ago (on Monday). Next time, send a friendly message first. Archived. Never had this problem before and have been using ebay years. Reply. Defects must be avoided like the plague. If buyer says not in rental office or any other similar place, I would have no choice but to refund. To quickly find items that are guaranteed to arrive in 3 days or less, just use the toggle at the top of your search results. Am I protected? Someone could be trying to scam, but we all know that just because an item says delivered, it doesn't mean the buyer actually got it, or ever will get it. What to do when a buyer opens an item not received request. Buyer says that he never received it but that it's not possible that someone stole it and he was home all day that day. Non-delivery scam. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. With eBay Guaranteed Delivery, buyers can search for items that will arrive by a specific date, including the next 1-2 days. Sign up to become a TPF member, and most of the ads you see will disappear. I received a message not from the customer themselves, but from Amazon Customer … Amazon scam: Customer just says they didn’t get it and they get a refund. Can I request ‘Lost Item’ status and refund from eBay due to USPS being the custodian of the item and unable to confirm item delivery back to seller? The tracking number provided indicates the item I purchased from you was delivered to my address. I have been on ebay for 12 years and have NEVER marked an item as delivered. However, I … The item was shipped via USPS First Class Package and was scanned in on March 28, 2017, 12:00 pm. Dismiss Notice; Our PurseForum community is made possible by displaying online advertisements to our … You will not win an A-Z. Delivered but Buyer says Not Received: Scam or USPS Mistake? If a package is lost, you’ll know it because the tracking number never shows delivery, and the buyer tells you the package is a no-show. I still don't know where you are marking things as delivered. I was home all day so I know no one else signed for it and that it was not stolen (I was sitting by the front window basically all day). For example, a wedding cake that was ordered for the day of a wedding. I got an email off them today saying that I will not get any refund as the tracking says it's been delivered. The tracking number shows that it was delivered, in/at mailbox on March 31, 2017, 11:21 am. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. It only means that the case was not resolved by you, the seller, and will reflect your seller statistics. It's free and quick to sign up, so join the discussion right now! In the vast majority of cases, the missing shipment situation will ultimately get resolved and your package will be delivered. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. I'm really disappointed in royal mail. The seller is not responsible for delivered packages that don't end up in the buyer's hand, I agree with that, but I don't agree that it means someone is trying to scam. But actually the USPS claim I filed for the package covered me. If the item doesn’t arrive by the delivery date, we’ll make it right. Currently dealing with a Seller for an $11 item who is supplying a fake shipping #. Tracking Number uploaded indicates item was delivered. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. An item can also be considered ‘essential’ if it’s obvious from the circumstances. 19,418 Views Message 8 of 37 1 Helpful Reply. Forums Shopping Resources eBay Forum. Finding items with Guaranteed Delivery. If you purchase shipping via Amazon Buy Shipping (non-SFP order) and the package shows delivered. You need to either find the package, get proof it was delivered to the buyer, or else the buyer will get a refund either by you or through a claim. This is a major bad deal to sellers. Semi-regular occurrence for me decided to see what y'all would do. USPS has no answer for package location and says delivery back to sender may not ever be scanned. 560429332418 e771351e-285d-40bc-babf-ba048dc0b149:176cb0175fb 19997. FedEx tracking says buyer SIGNED for item but buyer DID NOT and s/he GOT NO PACKAGE. Bingo free item. Buyer said package not received, but USPS shows delivered. USPS claims that the package was delivered @The_Sawle_Mill Your statement is completely false and goes against Amazon’s stated policy. Thank you! Once this happens eBay marks the package as delivered. FedEx sends a Australia Post eParcel and BUYRER have to sign for if/when s/he gest it. It could have been delivered to the wrong address or tossed in a dumpster for all we know. This does not mean that you have to issue a refund. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. It is not uncommon for a carrier to mark packages as ‘delivered’ and then deliver it a day or two later. If not, you can look into reimbursement through PayPal or your credit card provider, which may offer such protections for their customers. Remember that if an offer looks too good to be true, it probably is. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Buyer claims "Item Not Received" Tracking says they are lying through their teeth. Aug 6, 2015 5:25:22 PM. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. all u have to do is the response that u did . With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. He opened a case with eBay. Provide the evidence to the buyer if you haven't already done so. I ran into one of those "tracking shows it was delivered but I didn't receive it" situations today. What should I do from here? Tell them to check with their front desk. Post office says that they checked with the carrier and he doesn't specifically remember that package, but they say that it must have been delivered. Close. yes. Thank goodness the buyer didn't open a case. Here are three of the most common eBay scams for eBay buyers. When the buyer pays for something he or she should receive it- … I sell on Ebay also, and in 5yrs I have never had a package come up as undelivered. If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay can rule in favor of the buyer. This parcel was not delivered to my door as the tracking says "in mailbox" which no one should have access to but me. Tell them that you need the case so that eBay … I just don't know what my options are to handle this buyer. November 25, … $50 item. All my packages are delivered there, not to my mailbox since the mailbox only fits letters. no delivery date was agreed and a second chance to deliver was not successful; A delivery date is essential if you told the seller you needed your delivery by a specific date. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. 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