This year is no different with scores of 61% and 62% respectively. RBS holds this year’s unwanted record for the most two-star ratings (telephone service, account benefits, complaints handling, branch service and overall customer service). Thu – Phone many times throughout the day, finally call taken in the afternoon. We have banked with Bank of Scotland for over 16 years. Well that's just brilliant right? They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. Over the last 6 months I have… Just opened an account with Santander and unfortunately that appears to be as bad as BoS!! Go to local branch. We have banked with Bank of Scotland for over 16 years. Written on: 19/04/2013 Until today 20th May, they could not open the account for me. There is no one in business banking and the area manager is on Holiday for 2 weeks! Spectacularly bad Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Here is a horror story for you. Staff are inept or they want to blame the customer. Read Full Review, " All we can say is that it took 3 + months to even get our online banking sorted, so next time we’ll stay with NatWest… time to close this account. Royal Bank of Scotland (RBS) and its subsidiary Ulster Bank are perennial low scorers. Bank of Scotland has collected 20 reviews with an average score of 2.85. Bank of Scotland Business has been the worst experience of my life. (1 review written), Wed – after 14 years of online banking, today I can't add a new recipient. In the past the service was good, we had a manager who was more or less always available when you needed him. i think the one person has probably gone home or for a fag. stevencairns88 Read Full Review, Written on: 27/01/2012 " A free inside look at company reviews and salaries posted anonymously by employees. I have no issue with local branch staff, who are usually very helpful. 1hr 20mins phone call during which I was passed around four operators. bos_sucks (1 review written), by (6 reviews written), Like many here, very disappointed that the recent Sept.2011 changes have completely wrecked the ease of use of their E-Banking service and the total lack of interest show by my "Account Manager" for whatever use he is. Whether you save with Bank of Scotland or not, we'll gladly review your accounts and discuss the right balance to meet your financial needs. by Join the 363 people who’ve already reviewed Royal Bank of Scotland Business. Asked to speak to the Manager several times - you have to wait up to 72 hours for a call back. Given the runaround. The best business bank accounts might also include other features. On 21 Feb 2014 I contacted the bank to open a business account, I signed the application and sent all the required documents using their internal mail in the branch. Read Full Review, Written on: 12/12/2011 (1 review written), The online banking website has been unavailable now for six days (from 26th March to 30th March 2013) and it is still down now. 34 Bank of Scotland reviews. Craig35 (1 review written), by There is no telephone numbers for any of the branches. Spectacularly bad I am trapped and they know it ¹ Applies to small businesses, including individuals setting up their first business bank account. After 35+ years of banking with them, accounts were summarily closed with a refusal to provide any explanation. Most business accounts charge a yearly or monthly fee. In the past the service was good, we had a manager who was more or less always available when you needed him. I did 3 complaints about that, and the senior complaints officer admitted that they have a problem in the business department but she… Opens in a new browser window. DON NOT USE THEM IF YOU VALUE YOUR MONEY!! Thank you for your understanding. To calculate the top 5's we take the following factors into account. Call the "Manager". Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. The current account has no annual fee although this subject to a minimum monthly average balance, you also get 25 free transactions each month and it has 0% AER/gross variable rate. GAAM Read More, " The Bank of Scotland has been unable to find out why this is happening. by This is more or less since the Lloyds Bank takeover. This is the biggest joke ever. To make a payment you have to enter the details every time if you want to change… by But this is where unfortunately the good news ends. wheelyneil (1 review written), Ridiculous call centre delays - almost impossible to speak to a human. by Read Full Review. A robot then asks why you are calling, but doesn't see to recognise "to speak to a human being". 34 Bank of Scotland reviews. b16jim (1 review written). There is NO relationship with this man. Read More, " Craig35 (1 review written), Completed application online, took 2 full weeks to receive in post and 3 weeks after sending docs back to them we have been given excuse after excuse, no answers as to when account will be open. MELVYNHOLMAN They charge you for paying in, they charge you for taking out, they charge you for practically stepping inside the branch. ³ Free day-to-day business banking includes electronic payments, cheques, cash, deposits and withdrawals. When we asked to borrow an extra £10k we were told to take a personal loan. Read More, " by Read Full Review, A very very poor service, advice given by help desk is not condusive to standard business practice demonstrated complete lack of customer service experience would recommend anyone to give a wide berth… We hope to start accepting applications again soon and will keep our website updated. New start up business and new customer to Coconut it is impossible to contact my relationship manager (whatever that means) by either phone (unless you wait in a phone queue for ages once it took 45 minutes) or email. Tried to get some help by phone and trouble from the start. please consider. Book an appointment with your local branch to talk through your needs. The most appalling customer service I have ever experienced Gone way past the timescale they state it should've been completed by. They made a multitude of errors when opening the account from losing paperwork to countless failures to call back. bos_sucks (1 review written), We have banked with Bank of Scotland for over 16 years. Very easy set the account up and initially the online banking was good. Mylesc500 (1 review written), by (1 review written), Tried to make an internet payment to a new supplier but the account name only allows for 12 characters. There is no other way to contact them other than by phone (local rate) obviously not a free phone number. Bank of Scotland Business Account for new businesses. They lost the documents that I sent to them, and I had to send same documents 3 times. There are 9 customers that Bank of Scotland, rating them as bad. by Your experience can help others make better choices. If you are commenting on behalf of the company that has been reviewed, If you are an existing business customer and you require a new account, please contact Business Direct […] I run a small buisness and for the past 4 weeks I've been trying to get an interview with a business manager to re arrange my overdraft wich has expired so my account can't be used at all what so ever. The results must legally be published on their website according to the Financial Conduct Authority, but they are difficult to find. by The Business Account Managers (you will probably have a few as they seem to change frequently) don't have a grasp of your business and to be quite honest, don't seem to care. A free inside look at company reviews and salaries posted anonymously by employees. Find out what you’ll need to provide using the simple business banking checklist from UK Finance, the … Check the cost of your business account. This meant we did not have an active bank account for opening our hotel. Eventually told that a card and reader was to be posted. Read Full Review, Written on: 13/05/2013 My wrath is reserved for the head office people, they have no interest whatsoever in my business. All other statements and documents arrive in good order. Go somewhere else - but check carefully on how long it will actually take to open… Read Full Review, Starting up a one man consultancy business and applied on line to BOS on 14th January 2014. if the automated intro was not so awful i would give up. The only way to speak to Bank of Scotland is through the "Helpline" telephone number and you may as well talk to your dog. Business accounts for Small and Medium Businesses from the Bank of Scotland Bank of Scotland. Agree completely. New start up business and new customer to Coconut This bank is a HORROR STORY. When you need a little help Bank Of Scotland slam the door in your face. This all changed in 2010 when our manager was made redundant and our account taken over by what they now call a Relationship Manager. The site is completely unavailable - returning a 404 Not Found error. Read Full Review. If you finally get through, the staff are not in the slightest bit helpful in resolving problems - it's always the same story - they can't help as it's not their department and the people you want to speak to are not available. by by Customers who participated in the Trustpilot survey gave the bank’s overall service a 1/5 rating. "Hello, this is *name" and I am now on holiday until the 10th of April. Think again with this lot… The service… Difficult to navigate, no help (after login)! Read Full Review, Written on: 02/09/2013 " | Read 61-80 Reviews out of 363 Read Full Review, For more than two years now the Bank of Scotland has been unable to deliver monthly statements on my euro account to my address overseas. " " SC327000. Difficult to navigate, no help (after login)! They are rude, they are incompetent, overall they are useless. by Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628. The team in South Gyle where the team are based are nothing short of useless. bos_sucks (1 review written). by Read More, " " by Faced with two front desk idiots who then pass us to the next branch 15 miles further on, where business banking is controlled from. Make a payment you have to wait up to 72 hours for a fag them, accounts were summarily with... Inside the branch call a Relationship manager MONEY! wrath is reserved for the past the timescale they state should. Now have what is called a 'relationship manager ' taking out, they charge you for paying,... 20Mins phone call during which i was not so awful i would give up be told there is absolutely one... 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