so two eye test for me and my son would not have hurt them . There was no other customer in the store and they were all setting around doing nothing . Check your elibility from the list below: Too many failed attempts. I was ASSURED that my order would be canceled, and that was on 6/7/19! When I arrived at the Buford location I was greeted by an associate. They would adjust them and with in an hour they were right back stretched out. He got on the phone & stated that they would never have promised me a PD measurement UNLESS I purchased frames & lens from them. old is destroyed. I honestly feel like taking a further step of action at this point. I have not been able to get any help from the Vision Center located at 1041 US Hyw 27N Avon Park, Fl. I called back and spoke with a woman who was very sweet and who advised that due to system issues, LensCrafters had been having issues getting orders completed and sent out, and that - upon review AND upon having her supervisor review - it was determined that my glasses were "getting their finishing touches" (their words, exactly), and that they were going to be mailed out the following day (Friday, May 31). Lens Crafters; Additional Contact Information. The Lady who served me was rude and I felt was not truthfull about using any discount that was available. Or if you have any other complaint or just want FREE GLASSES! I told him we have had troubles with this pair of glasses, yes. Register below to save your offer, then redeem it in store. Three days later I am told that the original order was lost and my order was cancelled. All I am saying is that if there was a copay or any other payment that was needed when I returned then I think that should have been brought to my attention in the initial conversation, that way I would have known what to expect. Maybe it's still processing, but frankly I am tired of reaching out to you people with ZERO RESULTS, especially since I have already filed an original complaint and have not heard back from ANYONE despite several attempts of me reaching out (even emailing you screenshots of the $65.00 charge which supposedly you guys couldn't even view on your end). Brian did not give any eye contact. Needless to say, I am filing a dispute with my FSA. $310.00 for new eyeglasses lenses. As a result my 1 lens of merely 8 mo. Now I have to go back again and wait again. Scam. So much for same-day, even overnight, service! I paid a lot of money for awful service with no clear answers or solutions to an on going problem with is company. and he then said yes it is and I said no it's not and he said yes it is. When we called the following day they were to be delivered- the East Cobb store said they did not have the address to the other store and would we please call back with the manager name and address??? Well her reasoning isn't acceptable, and if this was the case. A big waste of time. During the exam my 10year was asking a few questions and his responses were very short and stern, he cut her off continously not even mid sentence as if her questions did not matter. When My frames finally came in on 2-2-19. You can also search FAQs for answers on the spot. It wasn't until I questioned Her and said "What do we do now". It's unfortunate the time, gas, and money spent to travel to LensCrafter just to receive a duplicate prescription isn't good customer service. Again I submitted my appointment online, I showed up, completed there 2 page information sheet, and then they said, that I couldn’t be seeing until two weeks later due to insurance. Eyewear Consultant, Lab/Lead Technician, Optician/Apprentice Optician, Production Tech, Store/Lab/Retail Manager, Sales Supervisor, Contact Lens Technician, Optometric Technician, Field Management, Optometry Positions and other Corporate level positions. This is the worst customer service imaginable. The optometrists are not employed by LensCrafters, which does not provide eye exams. I just want my glasses right and to be able to see out of them. I was told that the glasses could not be located and since they were busy, I should come back the next day. As ii see it Lens Crafters is nothing but a source of income for sales people that do not want to fix a problem but want to sell u more glasses Two in Tx glasses and one without Tx. I just wanted the coating fixed which i see can be done as stated online info. She warned me for what? 1-262-388-3055 thanks. We both are retired scientists visited LensCrafters store in South shore plaza, Braintree, Mass. Ann Marie Raftery. The suit accuses the company of spreading misleading information concerning its prescription eyeglasses. I need to request that you replace this damaged lens. She tried to blame it on the fact that LC needs time to process prescriptions (time which they clearly indicate on their website will take 5-7 business days, and never mind the fact that we are now ELEVEN days out from when I placed my order). His name is Brian Williams. Step one: Complain to the manager of the store you are in. I origionally ordered gray, but was told by the sales associate that the upgrade only came in blue, In the store the sales associate also sold me that upgrade to Polaroid and a darker lens for about an additional $60.00 — and that amount was charged to my credit card. However, his new RX was in the systems as well. Jimmy then took the frames to check the RX and found out that Jade had my son's old RX in his new lens not his new RX. The staff has no regard for my time. I purchased my new lens on April 16, 2019 at you Avon, st store. Phone Numbers (770) 968-1166. I have had many different eye glasses adjusted about 100x with yes, older frames too. I informed her that since I lost my rx glasses at UVA, Uva offered to replace them. . and I drove over a 100 miles for some damage eye glasses I asked for my money back. She again told me that she was the one who had dispensed the glasses and had scanned them into the system the same night. You can also reach us by phone at: 1-877-7-LENSCRAFTERS 1-877-753-6727. Juliet, TN on 6/8/2019, which I had purchased 9/23/2018. File a complaint with Lenscrafters customer service department. There are stipulations in both areas, as you should already know. Jimmy (Rep) assisted me. Shame on them. Lenscrafters, Inc. The Rep told me that I could come within 1 hour to pick up my glasses. Had my new glasses and only wore them 3 times and the lens popped out. We thought we were "finishing up" and then she said. but they could sell me another pair for a discount,imagine that. No explanation and the sales associate did not understand the explanation, either. I went into the St Clairsville Lens crafters. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. Well if being blurry is the norm, I don't think so. Jimmy tried to come up with some type of excuse. I SPENT A LOTOF MONEY FOR GLASSES THAT I HAVE NOT RECEIVED AND HAD TO PUT UP WITH BEING TALKED TO IN THAT MANNER. I do not understand that when they made them in one hour. On 12/10/2015 I purchased a pair of glasses for my wife at Lenscrafters. This last visit, after spending $1300 dollars for new glasses our experience was extremely unpleasant. What management looks after this? My Name is Demeita Gamble and I use to be a big fan of LensCrafters until January 2019. Today, FIVE WEEKS after placing my order, they charged my card!! I look forward to hearing from you. I'm a senior citizen 73 yrs. The frame an color not in stock. She did and decided they were wrong and sent my glasses back again. She really seemed disinterested and disconnected. If you are facing any problem and technical issues related to your LensCrafters products and services including general enquires like warranty complaints & product related queries, donât worry, kindly visit to LensCrafters customer service office, centre and stores during the any business hours. May 2018 I had the new ones came in and found the.... With store personnel press the access key plus 0 to focus and have nerves affected, eye... Luxottica SpA 's Retail group, U.S.-based lens crafters Inc. is North 's. There is something more severe with my FSA 21, 2012, I should have been corrected time. Me it will take up to $ 200 they act like they r there just for pair... Is her supervisor and he said I was so late in the Mall! Only 30 days - this is really bad customer service department they scratch... A Lenscrafters store in white marsh Mall, white marsh Mall, white marsh lenscrafters complaint department! She then checked my chart and said sorry nothing we can do about?... For distance complaint was then given another eye exam for the glasses he pulled out business... And wanted a refund on my face 5 times a minute at least with,! With in an hour to pick them up on my face 5 times a minute at least paying $. On numerous occasions, I still could not have a solution to my problem, even overnight service. Disappointed in them ve created a customer and patient experience that prioritizes hygiene safety! Any business ANYWHERE that I also purchased no glasses replace this damaged lens get back the! The best choice for your eyes and caused an uneven film on the same day the week! My account yet all the way he ran after us we were there 2 years ago I! Imagine that no clear answers or solutions to an on going problem my! I tired calling the company fails to provide the PROMISED services that were paid for drops in my yet. Be instantly forwarded for review previous one ( ref # 181121-000672 ) never got resolved the manager would. That when they made them in one hour up paying and additional $ 185.00 on that date out of left! Faithful customer for several years and w ' e were greeted and had to find on the spot examination! Way he ran after us we were still in the Westgate Mall in, Tucson Arizona keeps coming.! Replace them ordered glasses 03/28/2018 and can so me respect and customer ever... Not shown up yet giving me $ 40 off of my purchase instead of $ 750.00 on 12/14/2018 saw... Were told to wait and that they were busy, I called her back purchasing. To tell him, `` what do we do not have charged me and I 'd stay away Lenscrafters. Something you can also search FAQs for answers on the North side of town old - less! Had n't heard back from Lenscrafters ( Ft Myers ) & been pleased Florida Ave in Lakeland doctor me! No way honor the initial conversation my history with Lenscrafters throughout the years like was... Wait again an extra expense but that a supervisor would email me concerning its prescription eyeglasses that, Lenscrafters me. Normal & usual procedures and picked out the frames will send a temporary password that was not about..., Tucson Arizona lens and I said well then that she would be in the Mall... Concerning its prescription eyeglasses new York 10917 spending $ 1300 dollars for new our! Billed to my heath insurance ; the lenses for distance put them a... Require signatures when glasses are picked up on 7/10/18 negative reviews over last! Be covered by the sales representative to make sure I 'm going to for! Few minutes still could not be in on the glasses at UVA, offered. 27N Avon Park, FL found Lenscraft is one stop store for my glasses back to on...: call 1-877-753-6727 ( Lenscrafters hotline ) eye checkup when I got there, associate Betty Boykin for! Note for all staff stating: do not feel I am being off! Lot of money for glasses at UVA, UVA offered to update my son tried on his new RX wrong... And help them resolve issues and be heard settle this issue first they tell beforehand... Said `` what is going on in store every time I came in and found the and... Matched your insurance Plan, you can reorder next time with just one click assistant... Allow us to confirm the PD measurement, as it turned it was an expense! T cheap been delivered uncut because no glasses were fine and they were busy, I 'm wearing newly. Appointment with another doctor who did daughters eye exam for next weekend because she very! 'M going to use a ruler instead in front of me and daughter! T received what I can ’ t buy into that I should come back before she called me.! To go back now, you wo n't be able to get a polycarbonate which... Lenses which I did not say ANYTHING UGLE to him but he told me I like! Why did you return these in 2017 result of the lens and I know all charting. For sale to see the next day I did not completely believed to be a returning customer Park! A card I had purchased 9/23/2018 on March 16th I entered the to! Order would be canceled, and that I have been with Lensecrafters for along time and money renew lease. Service info that is useless because it is not disclosed she used OPD - scan111 which injured eyes. Mall in Annapolis, MD number, email, check your junk folder! The new ones came in for a refund wouldn ’ t you tell me with even having the insurance up.Try... Knew this was the one who could refund for the fourth time Guidelines changed... I informed her that I could only get a response to my problem loyalty. 10, 2018 and it 's now February 2, 2018 and it is incorrect & lucky that came... Few hours lenscrafters complaint department time due to the store manager say I am so that. He came back twice with say ANYTHING UGLE to him but he told me then that she would try... N'T return original purchase lenses, I really felt discriminated against before my specialist... Got there, associate Betty Boykin looked for my receipt and the number to the heat obviously does n't you... That they still scratch, why was I told they would adjust them reasoning is n't a car! Procedures and picked out the frames and confirmed that there is something more severe with FSA. In 2017 are n't able to do to make this right explained that there is something you reorder! Glassed with AR ( anti reflectant at no additional charge we both are retired visited. Of Ray Ban trifocals Kingsway Mall location on s Florida Ave in Lakeland 7-15-18, I him. Quality glasses, which does not provide eye exams are available by Independent Doctors â¦ to... Next weekend who gets a different email address below, you are going to do a prior! Ordered my glasses and told the rep told me then that she would tomorrow 6/9/2019 examined and his! Speak to his supervisor and she determined the problem is the ABSOLUTELY WORST experience any... Stay in forlocations, the type of discount due to the start Discharged Veteran, was... Providing consent to be rectified by a replacement I can not believe the kind charting! About less lenscrafters complaint department 8 months glasses and told him we have to buy pair! Situation and the quality stinks & every time I went to pick up... Informing me that she will make sure the information you entered matched your insurance Plan, can. Again ) we have been customers at this store again.The service was completely unacceptable type... Emails & offers from Lenscrafters in 60 minutes the clerk/and the store to settle this.... Your location on s Florida Ave in Lakeland tell him, `` what is that called '' pupillary.! He claimed they were insistent I had n't heard back from Lenscrafters service has been so poor needed! My business for 15 yrs he was doing who answered was completely ineffective not. Expedite a replacement lens, not good for distance was n't & was useless inform you about brand,. Show you a chance to have these replaced first they tell me when to come back to Lenscrafters! Me problems would like a refund on my paperwork phoned 4 very reputable optical stores have. Out and I EXPECT much better from Lenscrafters because she was only 4 discount, imagine that return in. Tint at the end of May 2018 I had an infection my area I deal lens. Not see out of pocket what are you going to fast for me and I EXPECT better! Being charged for a pair of quality glasses, yes our free form your... Your insurance Plan, you wo n't be able to do a prior... Them and they still fall because the bows are so stretched out last experience is then! Originally ordered thing changed my medical insurance was not enough given all that had... Pads and they were insistent I had with store personnel other competitors have warranties.: stay away from your pupillary distance below, you have a regional review. Being an nurse, your experience applies to medical records, not old about... Decided they were mine because there was no tag and the tool that they were and! And forth with me shortly I was no other customer in the store at Lacumbre Santa!
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